Using Valant's integrated patient communications platform for reaching your patients directly.
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Patient Communications Sample Messages
Appointment Reminders
Telehealth Appointment Reminders
No-Show Follow Up Reminders
Email Templates
Dear #PatientFirstName,
This email is to remind you that your next appointment with #PracticeName is scheduled for
#NextAppointmentDate at #NextAppointmentTime at #FacilityAddress1. If you need to reschedule, please call #PracticePhone.
Best regards,
#ProviderDisplayName
Dear #PatientFirstName,
Just a friendly reminder that your appointment with #ProviderDisplayName is coming up soon!
It will be on #NextAppointmentDate at #NextAppointmentTime at #PracticeName, located at #FacilityAddress1.
We look forward to seeing you there!
Sincerely,
#PracticeName
Dear #PatientFirstName,
Don't forget! You have an upcoming appointment with #ProviderDisplayName at #FacilityAddress1. Your appointment is on #NextAppointmentDate at #NextAppointmentTime. Please plan to arrive a few minutes early to ensure that we can start on time.
Thank you,
#ProviderDisplayName
SMS Text Templates
Your appointment at #PracticeName is on #NextAppointmentDate at #NextAppointmentTime. Call #PracticePhone to reschedule.
Friendly reminder: Your appointment with #ProviderDisplayName at #PracticeName is
#NextAppointmentDate at #NextAppointmentTime.
Your appointment with #ProviderDisplayName at #PracticeName is on
#NextAppointmentDate at #NextAppointmentTime. See you then!
Robocall Script Templates
Hello, this is a message from #PracticeName. This is a reminder that you have an appointment scheduled for #NextAppointmentDate at #NextAppointmentTime at #FacilityAddress1. If you need to reschedule, please call us at #PracticePhone.
Hello, this is a message from #ProviderDisplayName's office at #PracticeName. We just wanted to remind you of your upcoming appointment on #NextAppointmentDate at #NextAppointmentTime at our location, #FacilityAddress1.
Hello, this is a message from #ProviderDisplayName's office. We would like to confirm your appointment on #NextAppointmentDate at #NextAppointmentTime at #FacilityAddress1.
Please arrive a few minutes early to ensure that we can start on time. Thank you for working with us.
Email Templates
Dear #PatientFirstName,
This email is to remind you of your upcoming telehealth appointment with #ProviderDisplayName. The appointment is scheduled for #NextAppointmentDate at #NextAppointmentTime, and you will join using the MYIO patient portal.
If you have any questions or concerns about using the portal, please contact our office. We look forward to seeing you soon!
Best regards,
#PracticeName
Dear #PatientFirstName,
This email is to remind you of your upcoming telehealth appointment with #ProviderDisplayName on #NextAppointmentDate at #NextAppointmentTime. Please make sure to log in a few minutes early to ensure that your connection and audio is working properly.
Thank you,
#PracticeName
Dear #PatientFirstName,
Don't forget your next telehealth appointment with #ProviderDisplayName scheduled for #NextAppointmentDate at #NextAppointmentTime. Please be sure to log in to the MYIO app a few minutes early to test the connection.
If you have any questions or concerns, please feel free to reach out to us.
Sincerely,
#PracticeName
SMS Text Templates
Don't forget! Your telehealth appointment with #ProviderDisplayName is on
#NextAppointmentDate at #NextAppointmentTime. Join using the MYIO app.
Your telehealth appointment with #ProviderDisplayName is scheduled for
#NextAppointmentDate at #NextAppointmentTime. See you then!
You have a telehealth appointment with #ProviderDisplayName at #NextAppointmentTime.
Please log in early to test the connection. Thank you!
Robocall Script Templates
Hello, this is a message from #ProviderDisplayName's office. We want to remind you that you
have a telehealth appointment scheduled for #NextAppointmentDate at #NextAppointmentTime. To join the appointment, please use the MYIO patient portal.
Hello, this is a message from #ProviderDisplayName's office. We just wanted to confirm your telehealth appointment on #NextAppointmentDate at #NextAppointmentTime. We look
forward to speaking with you then.
Hello, this is a message from #ProviderDisplayName's office. We want to remind you that you have a telehealth appointment with #ProviderDisplayName scheduled for #NextAppointmentDate at #NextAppointmentTime. Please log in a few minutes early to test the connection. Thank you.
Email Templates
Dear #PatientFirstName,
We missed you at your appointment with #ProviderDisplayName at #PracticeName. If you would like to reschedule your appointment, please call us at #PracticePhone. We look forward to hearing from you soon.
Sincerely,
#PracticeName
Dear #PatientFirstName,
We hope this email finds you well. We noticed that you missed your appointment at #PracticeName with your provider, #ProviderDisplayName. If you would like to reschedule your appointment, please call us at #PracticePhone at your earliest convenience.
Thank you for choosing us as your healthcare provider.
Best regards,
#PracticeName
Dear #PatientFirstName,
This is a reminder that you missed your appointment with #ProviderDisplayName at #PracticeName. We understand that things come up, but it is important to prioritize your healthcare. If you would like to schedule another appointment, please call us at #PracticePhone.
Thank you,
#PracticeName
SMS Text Templates
We missed you! Please call #PracticeName at #PracticePhone to reschedule your appointment.
We missed you at your appointment. Call us at #PracticePhone to reschedule with your provider.
We noticed you missed your appointment with #ProviderDisplayName. Please call #PracticePhone to schedule your next appointment.
Robocall Script Templates
Hello, this is a message from #PracticeName. We noticed that you missed your appointment. Please call us at #PracticePhone to reschedule. Thank you.
Hello, this is a message from #PracticeName. We wanted to remind you to call us at #PracticePhone to reschedule your appointment with your provider. Thank you.
Hello, this is a message from #PracticeName. We wanted to let you know that you missed your appointment with #ProviderDisplayName. Please call us at #PracticePhone to schedule
your next appointment. Thank you.
Announcement of Facility Closure Broadcast Message
Email Templates
Dear #PatientFirstName,
We regret to inform you that #PracticeName will be closed today. We apologize for any inconvenience this may cause. If you need to reschedule your appointment, please call us at #PracticePhone at your earliest convenience.
Sincerely,
#PracticeName
Dear #PatientFirstName,
We wanted to inform you that #PracticeName will be closed on #NextAppointmentDate due to [reason]. If you need to reschedule your appointment, please call us at #PracticePhone.
Thank you for understanding.
Best regards,
#PracticeName
Dear #PatientFirstName,
We regret to inform you that our office will be closed on #NextAppointmentDate due to [reason]. We apologize for any inconvenience this may cause. Please call #PracticeName at #PracticePhone to reschedule your appointment with your provider. Thank you for choosing us as your healthcare provider.
Sincerely,
#PracticeName
SMS Text Templates
We're sorry, #PracticeName is closed today. Please call #PracticePhone to reschedule your
appointment.
#PracticeName will be closed #NextAppointmentDate due to [reason]. Please call
#PracticePhone to reschedule your appointment.
Our office will be closed for [reason] on #NextAppointmentDate. Call #PracticeName at
#PracticePhone to reschedule with your provider.
Robocall Script Templates
Hello, this is a message from #PracticeName. We want to let you know that our office is
closed today. If you need to reschedule your appointment, please call us at #PracticePhone.
Thank you.
Hello, this is a message from #PracticeName. We wanted to inform you that our facility will be
closed on #NextAppointmentDate due to [reason]. If you need to reschedule your
appointment, please call us at #PracticePhone. Thank you for understanding.
Hello, this is a message from #PracticeName. We regret to inform you that our office will be
closed on #NextAppointmentDate due to [reason]. If you need to reschedule your
appointment with your provider, please call us at #PracticePhone. Thank you
Provider Absence Broadcast Message
SMS Text Templates
Your provider, #ProviderDisplayName, is out today. Please call #PracticeName at #PracticePhone to reschedule your appointment.
#ProviderDisplayName will be out of office on #NextAppointmentDate. Call #PracticePhone to reschedule your appointment.
Your provider will be out of office on #NextAppointmentDate. Please call #PracticeName to reschedule your appointment. Thank you!
Robocall Script Templates
Hello, this is a message from #PracticeName. We are sorry to inform you that your provider,
#ProviderDisplayName, is currently out of office today. If you need to reschedule your appointment, please call #PracticeName at #PracticePhone. We apologize for any inconvenience this may have caused. Thank you for choosing #PracticeName and please be in touch.
Hello, we would like to inform you that your provider, #ProviderDisplayName, will be out of office on #NextAppointmentDate. If you need to reschedule your appointment, please call us at #PracticePhone. We appreciate your understanding and cooperation. Thank you.
Hello, this is a message from #PracticeName. We regret to inform you that your provider will
be out of office on #NextAppointmentDate. Please call #PracticeName at #PracticePhone to
reschedule your appointment. If you have any questions or concerns, please feel free to reach
out to us. Thank you.
Email Templates
Dear #PatientFirstName,
We regret to inform you that your provider, #ProviderDisplayName, is out of office today. If you need to reschedule your appointment, please call #PracticeName at #PracticePhone. We apologize for any inconvenience this may cause.
Sincerely,
#PracticeName
Dear #PatientFirstName,
We wanted to let you know that #ProviderDisplayName will be out of office on #NextAppointmentDate. If you need to reschedule your appointment, please call us at #PracticePhone. Thank you for understanding.
Best regards,
#PracticeName
Dear #PatientFirstName,
We regret to inform you that your provider will be out of office on #NextAppointmentDate. Please call #PracticeName at #PracticePhone to reschedule your appointment. If you have any questions or concerns, please feel free to reach out to us. Thank you for
choosing us as your healthcare provider.
Sincerely,
#PracticeName
Request to Complete Measures Broadcast Message
SMS Text Templates
Please complete your paperwork before your appointment with #PracticeName on #NextAppointmentDate at #NextAppointmentTime. Thank you!
Please complete your paperwork before your next appointment with #ProviderDisplayName on #NextAppointmentDate. Thank you!
Don't forget! Please fill out your paperwork before your appointment with #ProviderDisplayName on #NextAppointmentDate.
Robocall Script Templates
Hello #PatientFirstName, this is a reminder from #PracticeName. Please remember to complete your pre-appointment paperwork before your upcoming appointment with us at #PracticeName on #NextAppointmentDate at #NextAppointmentTime. Thank you.
Hello, this is #PracticeName calling to remind you to complete your pre-appointment paperwork before your next appointment with #ProviderDisplayName on #NextAppointmentDate. Please make sure to fill out the measures so we can provide you with the best care possible. Thank you.
Hello #PatientFirstName, this is a reminder from #PracticeName to please fill out your paperwork before your appointment with #ProviderDisplayName on #NextAppointmentDate. We want to make sure your healthcare needs are met, so please complete the measures as soon as possible. Thank you for choosing us as your healthcare provider.
Email Templates
Dear #PatientFirstName,
We hope this message finds you well. Just a friendly reminder to please complete your pre-appointment paperwork before your upcoming appointment with #PracticeName on #NextAppointmentDate at #NextAppointmentTime. Your participation is important for us to provide you with the best care possible. Thank you for your understanding.
Sincerely,
#PracticeName
Dear #PatientFirstName,
We wanted to remind you to please complete your pre-appointment paperwork before your next appointment with #ProviderDisplayName on #NextAppointmentDate. Your responses will help us understand your progress and tailor our treatment plans accordingly. Thank you for taking the time to complete them!
Best regards,
#PracticeName
Dear #PatientFirstName,
We hope you are doing well. This is just a friendly reminder to please fill out your paperwork before your appointment with #ProviderDisplayName on #NextAppointmentDate. We appreciate your participation and look forward to seeing you soon.
Thank you,
#PracticeName
Using Values From System
You can retrieve specific data from Valant and insert it directly into your patient communications. Typing the "#" symbol and then the information you'd like to include will provide a list of options to choose from.
This function helps admin staff and behavioral healthcare providers automate patient communications by eliminating the need to manually enter patient-specific information, such as patient or provider name, and appointment dates,
times, and locations into each message.
By using the "#" function, providers can ensure that patient communications are accurate, consistent, and personalized to each patient's unique health record.
Note: The character count for SMS messages references the actual value being pulled in from the system so you may need to modify the content accordingly.
The Value of Reducing No-Shows With
Appointment Reminders
A solo psychiatrist can recapture up to $25,000 a year in revenue through the effective use of automated appointment reminders. For larger practices, recaptured revenue can total more than $250,000. Compared to calling patients 1-1, practices save hundreds of administrative hours per year by adopting our integrated reminders.
Send a Message to the Right People at the Right Time.
Ready to Get Started?
Activate patient communications within Valant today.
Sample Messages for Reminders
Sample Messages for Broadcast Messages
Book an appointment with our Patient Communications expert to learn about our template library, TCPA guidelines, pricing, and more.
Want to learn more about the value of using Patient Communications?
Credit Card Expiration Reminders
Email Templates
Dear #PatientFirstName,
We hope this email finds you well. We wanted to let you know the credit card we have on file -- ending with #Last4DigitsOfCredit -- for #PracticeName is set to expire soon. Please update your credit card information as soon as possible.
Updating your credit card information is quick and easy. You can update it by logging into your MYIO account or by contacting us at #PracticePhone.
Thank you for choosing #PracticeName. We look forward to continuing to support your mental health and well-being.
Best regards,
#PracticeName
Dear #PatientFirstName,
We wanted to let you know that the credit card ending with #Last4DigitsOfCredit is set to expire. Please take a moment to update your credit card information.
You can update your credit card information quickly and easily by logging into your MYIO account or by calling us at #PracticePhone.
Thank you for choosing #PracticeName as your partner in mental health and wellness. We appreciate the opportunity to serve you and look forward to continuing to support your journey.
Thank you,
#ProviderName, #PracticeName
Dear #PatientFirstName,
Please take a moment to update the information for the credit card ending with #Last4DigitsOfCredit as it is set to expire soon.
You can update your credit card information by logging into your MYIO account.
Thank you for your time,
#PracticeName
SMS Text Templates
Your credit card ending in #Last4DigitsOfCredit is set to expire. Please contact us at #PracticePhone to update it. Thank you.
#PatientFirstName, this is #PracticeName. The card ending with #Last4DigitsOfCredit is expiring. Please update the information.
Please update the info for credit card #Last4DigitsOfCredit for #PracticeName. Call #PracticePhone or update it within MYIO.
Robocall Script Templates
Hello, this is #PracticeName. The credit card we have on file ending with #Last4DigitsOfCredit is set to expire soon. Please update your credit card information as soon as possible. Log into your MYIO account or by contacting us at #PracticePhone. Thank you.
Hello #PatientFirstName, this is #PracticeName. Your credit card ending with #Last4DigitsOfCredit is set to expire. Please take a moment to update your credit card information. Call us at #PracticePhone to update your credit card information. Thank you for your attention.
#PatientFirstName, please take a moment to update the credit card ending with #Last4DigitsOfCredit as it is set to expire soon. You can update your credit card information by logging into your #PracticeName MYIO account. Thank you for your time.
Insurance Expiration Reminders
Email Templates
Dear #PatientFirstName,
We hope this email finds you well. We wanted to let you know the insurance information we have on file at #PracticeName is set to expire soon. Please update your information as soon as possible.
Updating your insurance information is quick and easy. You can update it by logging into your MYIO account or by contacting us at #PracticePhone.
Thank you for choosing #PracticeName. We look forward to continuing to support your mental health and well-being.
Best regards,
#PracticeName
Dear #PatientFirstName,
We wanted to let you know that the insurance information we have for #PatientName is set to expire. Please take a moment to update your insurance information.
You can update your information quickly and easily by logging into your MYIO account or by calling us at #PracticePhone.
Thank you for choosing #PracticeName as your partner in mental health and wellness. We appreciate the opportunity to serve you and look forward to continuing to support your journey.
Thank you,
#ProviderName, #PracticeName
Dear #PatientFirstName,
Please take a moment to update your insurance information as it is set to expire soon. You can update your insurance by logging into your MYIO account.
Thank you for your time,
#PracticeName
SMS Text Templates
Your health insurance information for #PracticeName is set to expire. Please contact us at #PracticePhone to update it. Thank you.
Hello #PatientFirstName, this is #PracticeName. Please update your expiring insurance information. Thank you!
#PatientFirstName, your insurance information for #PracticeName is expiring. Please update it. Thank you!
Robocall Script Templates
Hello, this is #PracticeName. The insurance information for #PatientName is going to expire soon. Please update your information as soon as possible. Log into your MYIO account or by contact us at #PracticePhone. Thank you.
Hello #PatientFirstName, this is #PracticeName. Your insurance information is set to expire. Please take a moment to update it. Please call us at #PracticePhone. Thank you.
#PatientFirstName, please take a moment to update your health insurance information. You can update your information by logging into your #PracticeName MYIO account. Thank you for your time.
Holiday Greetings Broadcast Message
SMS Text Templates
Happy Holidays from #PracticeName! Note: Our hours change for the holidays - [add holiday hours information]. Reach us at #Practice Phone if needed!
Season's greetings, #PatientPreferredName! Please note we have special holiday hours: [add holiday hours information]. Warm wishes from #PracticeName!
#PatientPreferredName, warm holiday wishes from #PracticeName! Our holiday hours: [add holiday hours information]. Call #PracticePhone if you need help.
Robocall Script Templates
"Hello #PatientPreferredName, this is a holiday greeting from #PracticeName. Wishing you a joyful season! Please note our special holiday hours: [add holiday hours information]. If you need assistance, call us at #PracticePhone. Happy holidays!"
"Season’s greetings, #PatientPreferredName! #PracticeName wishes you a fantastic holiday. Remember, our hours during the season are: [add holiday hours information]. For any questions, please contact us at #PracticePhone."
"Hi #PatientPreferredName, this is your team at #PracticeName wishing you happy holidays! Just a reminder, our office hours will be: [add holiday hours information] during the holiday season. Call us at #PracticePhone if necessary. Thank you!"
Email Templates
Subject: 🎄 Season's Greetings from #PracticeName
Dear #PatientPreferredName,
As the holiday season arrives, we at #PracticeName want to wish you joy and peace. Please note, we'll have special hours during the holidays: [add holiday hours information]. For any concerns, reach out at #PracticePhone.
Best regards,
#PracticeName
Subject: Happy Holidays from Your Care Team at #PracticeName!
Hi #PatientPreferredName,
May your holidays be filled with cheer! Just a reminder, #PracticeName will be operating with adjusted hours: [add holiday hours information]. We're here if you need us, just a call or click away: #PracticePhone, or [add practice website URL.]
Sincerely,
#PracticeName
Subject: Warm Wishes and Holiday Hours Update from #PracticeName
Hello #PatientPreferredName,
Wishing you a wonderful holiday season! Please be aware that our hours will change during the holidays: [add holiday hours information]. Please reach out to #PracticeName if you have any questions.
Warmly,
#PracticeName